Payment and Refund Policy

Last updated: 5 October 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of courses, training modules, live workshops, digital resources, and related services offered by trendvoxi. These include professional video operation training, live signal management instruction, content distribution programmes, camera work sessions, and services focused on creating reliable high-quality feeds for news programmes and television broadcasting. The policy governs transactions completed through our website for both individual learners and corporate clients based in the United Kingdom. It covers one-time course purchases, bundled packages, and any subscription-style access to ongoing content updates. Every transaction is subject to the terms outlined here in addition to the general terms of service. The policy does not extend to third-party platforms or resellers unless explicitly stated in the purchase confirmation.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the website are quoted in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate unless otherwise indicated. Corporate or bulk purchases may be subject to different VAT treatment under reverse charge rules. Additional charges can arise for optional extras such as printed course materials, extended access periods, or personalised coaching sessions. These extras are clearly itemised before payment is authorised. Currency conversion fees may apply if your card issuer processes the transaction in a currency other than GBP. trendvoxi reserves the right to adjust prices at any time, but changes do not affect orders already confirmed. Learners should review the final checkout summary to understand the total amount payable before completing the purchase.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards including Visa, Mastercard, and American Express, as well as payment via bank transfer for invoices over a specified threshold. All payments are processed through secure third-party gateways that comply with PCI DSS standards. Payment authorisation occurs immediately upon submission of order details, and funds are reserved until the transaction is confirmed or declined. trendvoxi does not store full card details on its servers. In cases of recurring payments for subscription access, authorisation is obtained for each billing cycle. Any suspected unauthorised use should be reported immediately to both the card issuer and trendvoxi using the contact details provided on our Contacts page.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when you receive an order confirmation email following successful payment authorisation. This email contains details of the purchased course or service, access instructions, and a unique order reference. Until this confirmation is issued, no contract exists and trendvoxi is not obliged to provide access. For live workshops or scheduled sessions, booking confirmation also serves as the point at which your place is reserved. Corporate clients receive a formal invoice and contract document in addition to the automated confirmation. Learners are advised to retain the confirmation email for their records as it forms part of the contractual documentation.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers have a 14-day cooling-off period from the date of order confirmation during which they may cancel without providing a reason. This right applies to most digital courses and services. However, if you have already accessed or downloaded substantial course content during this period, the cancellation right may be lost. Live workshops or time-sensitive sessions may have shorter or no cancellation windows once the event date approaches. Corporate bookings are governed by the specific contract terms agreed at the time of purchase. To exercise cancellation rights, contact must be made in writing via the form on our Contacts page or by email to [email protected].

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available within the 14-day cooling-off period provided no substantial content has been accessed. Once course materials have been downloaded or streamed beyond a short introductory module, refunds are not granted except in cases of proven technical failure on our part. Non-refundable items include customised training packages, live event recordings purchased after the event, and promotional bundles where the discount was conditional on full completion. Subscriptions may be cancelled at the end of the current billing period but no pro-rata refunds are issued for partial periods. trendvoxi may offer discretionary goodwill refunds on a case-by-case basis, but these do not create precedent for future claims.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, submit a written request through the contact form on our Contacts page or email [email protected]. The request must include your full name, order reference number, date of purchase, and a clear statement of the reason for the refund. Supporting evidence such as screenshots of technical issues should be attached where relevant. Upon receipt, an acknowledgement will be sent within two working days. You may be asked to provide additional information or to confirm that all downloaded materials have been deleted. Incomplete requests will delay processing until all required details are supplied.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each refund request is reviewed by our customer service team within five working days of receiving complete information. We assess whether the cooling-off period applies, whether content has been accessed, and whether any exclusions are relevant. You will receive written notification of the decision by email. Approved refunds will specify the expected processing timeline. Rejected requests will include a clear explanation and information on any alternative remedies available, such as course credit or technical support. If you disagree with the decision, you may escalate the matter through our complaints procedure detailed on the Contacts page.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Refunds are issued using the original payment method wherever possible. Credit or debit card refunds typically appear on your statement within five to ten working days, although some issuers may take longer. Bank transfer refunds are processed within seven working days. International transactions may incur additional delays due to banking networks. trendvoxi is not responsible for delays caused by third-party payment processors or your financial institution. Once the refund has been initiated, you will receive a confirmation email with the transaction reference.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital course content is supplied immediately upon payment, which affects cancellation rights as described above. Subscription services renew automatically unless cancelled before the renewal date. Promotional offers such as early-bird pricing or bundle discounts are non-refundable once the promotional period has ended or content has been accessed. Live signal management workshops may include practical components that cannot be rescheduled, limiting refund options. Learners should review the specific terms attached to each promotional offer before purchase.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

In the event of a failed payment, you will be notified immediately and given the opportunity to retry with an alternative method. Duplicate charges are investigated promptly upon notification and corrected where verified. Chargebacks initiated without first contacting trendvoxi may result in restricted future access to our services. Suspected fraudulent activity leads to immediate account suspension pending investigation. All such matters are handled in accordance with UK banking regulations and our obligations under the Payment Services Regulations 2017.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or the Data Protection Act 2018 as it applies in the United Kingdom. These rights include the right to receive services with reasonable care and skill, the right to a refund for services not provided as described, and protections against unfair contract terms. If any provision of this policy is found to conflict with mandatory UK law, that provision will be modified to the minimum extent necessary while the remainder continues in full force.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy or to submit requests, please use the contact form on our Contacts page or email [email protected]. We may update this policy from time to time to reflect changes in law or business practices. The current version is always available on our website and the last-updated date appears at the top of the page. Continued use of our services after an update constitutes acceptance of the revised terms. Previous versions are available upon written request to 6 Union Court, 20-22 Union Road, London, SW4 6JP, United Kingdom.